Job Details

About Us

At Social Hustle, we specialize in scaling eCommerce brands beyond the $100 million mark. Partnering with globally recognized direct-to-consumer (DTC) brands, we deliver exceptional results through innovative strategies, creative excellence, and advanced AI-driven technologies.

We're seeking an Account Manager to serve as the bridge between our clients and our internal team. This role is critical in ensuring client satisfaction, reporting account performance, and collaborating with our Meta Strategists to drive results.

This position is the liaison between our largest clients and our strategy team. You will be responsible for ensuring our clients hit their goals and working with our growth teams to build the paths forward.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for clients, ensuring their needs and goals are consistently met.
• Performance Reporting: Regularly review and report on account performance, translating data into clear insights and actionable recommendations for clients.
• Strategic Collaboration: Work closely with Meta Strategists to align campaign strategies with client objectives and ensure seamless execution.
• Issue Resolution: Proactively identify and address client concerns or challenges, maintaining high levels of satisfaction and trust.
• Communication: Provide timely updates, progress reports, and insights to clients, keeping them informed and engaged.

What You Bring to the Table

• Experience: 3+ years in account management and client relationships for a digital marketing agency.
• Communication Skills: Exceptional written and verbal communication skills with the ability to build rapport and manage client relationships effectively.
• Analytical Mindset: Ability to understand and interpret performance data, providing actionable insights to clients.
• Collaborative Spirit: A team player who thrives in a collaborative environment and enjoys working closely with strategists and other internal teams.
• Organizational Skills: Strong ability to manage multiple accounts, prioritize tasks, and deliver results in a fast-paced environment.