Job Details

Position Title

Position Title: Personal Lines Sr. Account Manager

Classification: Exempt

Reports To: Personal Lines Team Lead

Hours: Full Time

Location: Fall River-Rexburg Office

Position Summary

This is a position handling a large book of business and assists producers in handling and processing new and renewal lines of business, while providing customer service to clients as assigned and requested to promote growth and retention.

Essential Duties and Responsibilities

• Maintain a large book of accounts including; house, surplus lines and complex Private Client Group accounts.


• Be well-rounded with regard to various lines of coverage and be able to review potential exposures that can be addressed through risk transfer.


• Expand existing accounts by rounding out, up selling, and cross-selling additional insurance products.


• Conduct periodic coverage and risk reviews to ensure the adequacy of the client program designs.


• Process changes and renewals through communication with the insured, insurance companies and producers.


• Order and remarket renewals, quote and prepare proposals and summaries of insurance.


• Submit applications for new business to markets and obtain additional information needed by carriers to provide quotes.


• Document all customer interactions and transactions in the agency management system.


• Develop, train, and mentor Account Managers and Assistant Account Managers.


• Maintain direct communication with company underwriters.


• Pursue a program for personal and professional development (education classes, seminars, workshops) in combination with individual study programs to expand your knowledge and skills.


• Maintain and communicate up-to-date knowledge of market conditions, pricing strategies, market/product options, and markets.


• Bind renewal policies.


• Provide ongoing service to clients, including but not limited to binders, invoices, endorsements, and certificates.


• Check policies to assure that coverages and limits are as ordered and that they match the agency management system.


• Analyze and compare quotations and reviews forms for proposals.


• Review policy forms to ensure that correct forms are included on the policy.


• Perform in a manner that will prevent errors and omissions.


• Work with clients during audits and educate the client on the audit results.


• Maintain and communicate up-to-date knowledge of market conditions, pricing strategies, market/product options and markets.


• Performs other duties as assigned.

Qualifications

Education and Experience

• High School diploma or equivalent required


• 3-5+ years of experience in personal lines insurance, preferably with larger and more complex clients and risks

Licenses or Certifications

• Active Idaho Property & Casualty License


• Insurance designations desired

Required Job Knowledge and Skills

• Able to work independently


• Knowledge of major insurance coverages including Personal Automobile, Recreational, Inland Marine, Residential Property, Personal Umbrella/Excess Liability, Flood, Earthquake


• Sales skills


• Understand the content and structure of the insurance contract


• Some knowledge of complex insurance coverages such as EPLI, D&O


• Excellent communication skills, including listening, speaking, writing, conflict resolution, and negotiation


• Ability to understand and analyze personal lines coverage forms, rating and policies


• Must be actively pursuing CISR, CIC


• Ability to establish and develop strong relationships with clients, carriers, trusted business partners and coworkers


• Good organizational and time management skills


• Ability to work well with details


• Proficient in a variety of computer software applications used by the agency, including MS Word, Excel, Outlook and PowerPoint; EPIC; as well as the Internet and Carrier Web Sites

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.