Job Details

Salesforce Administrator role with strong functional/business analysis responsibilities. Focus on translating business requirements into functional specifications, supporting Salesforce development, managing UAT, reporting, and training. Position sits between business stakeholders and technical team.

Responsibilities

• Translate business requirements into functional specifications for Salesforce development team.
• Act as 1st line escalation point for technical queries from operational teams; conduct root-cause analysis and investigations.
• Lead optimisation and continuous improvement initiatives (monthly audits, deep-dive sessions).
• Manage change delivery: design and execute testing cycles (UAT, test scripts, scenarios).
• Build and maintain reporting suites and dashboards to monitor KPIs.
• Translate technical build into functional training, upskilling Learning & Development team.
• Provide operational expertise and support to product owners and wider technical team.

Required Experience

• Salesforce experience withExperience Cloud, Data Cloud or Agentforce.
• Background in business analysis, functional consulting, or advanced Salesforce administration.
• Experience designing and executing UAT, writing test cases and scenarios.
• Skilled in building dashboards and reports.
• Based in the European Union.

Nice to Have

• Knowledge of salary sacrifice, car leasing or automotive finance.
• Experience in training, change management, or business process optimisation.