Job Details

At Conduent, we are proud to provide mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating outstanding outcomes for clients and the millions relying on them. Join us and experience a workplace that values individuality and personal growth.

Virtual Customer Support Specialist

Salary: $14.00 per hour

We are currently NOT hiring in the following geographies:

AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, WA.

If you are passionate about helping others and providing excellent service, step into a role where you will be the initial point of contact for our customers. Enjoy paid training, competitive pay starting at $14/hr, plus a host of incentives and benefits that empower you to make a meaningful impact every day.

What We Offer:

• Work From Home
• Full-Time Employment (40 hours/week)
  • Flexibility to work within our 8-hour shift schedules.
  • Business Hours: Available Monday - Sunday, 24/7
• Competitive Pay: Starting at $14.00/hour
  • Note: Pay may be below your state's minimum wage, please consider this when applying.
• Shift Differential: $1.50 per hour for shifts worked between 6PM - 6AM
• Weekend Shift Differential: $1.00 per hour for work on Saturdays and Sundays, 6AM-6PM
• Incentive Plan: Unlock the chance to earn up to an extra $350 per month after training by meeting performance metrics (call quality, attendance, schedule adherence).
• Career Growth: Progress in your career with us in a supportive and innovative setting.
• Benefits: Enjoy comprehensive benefit options within a fantastic work environment that prioritizes your success.

Your Responsibilities:

• Manage a high volume of inbound calls effectively in a fast-paced setting.
• Listen attentively to understand customer needs and provide accurate information.
• Access customer accounts to relay information about payments and benefits from agencies.
• Assist customers with inquiries about transactions and account statuses.
• Process transactions through web-based applications and conduct research accurately.
• Communicate with warmth and empathy while adhering to confidentiality and compliance standards.
• Maintain thorough knowledge of company and client programs, policies, and technology.
• Support team operations during peak periods to ensure uninterrupted service.

What We Seek:

• A reliable team player with a strong work ethic, punctuality, and commitment to a consistent work schedule, including full attendance during the three-to-six-week paid training.
• An effective communicator with strong writing and verbal skills, capable of explaining complex information clearly and connecting with customers professionally.
• A calm and composed individual able to manage challenging conversations with empathy.
• A customer service enthusiast skilled at navigating multiple systems while offering the best solutions.
• A tech-savvy problem solver comfortable with learning new tools and technologies.
• A focused multitasker who excels in a structured, high-call-volume environment.

Required Qualifications:

• Aged 18 or older with a High School Diploma or equivalent.
• Minimum of 6 months of Customer Service, Call Center, or Dispatch experience.
• Successful completion of a background check, credit check, and security screening.
• Ability to comply with camera requirements for meetings and training.
• Internet Service: Secure, reliable, high-speed Internet connection required.
• Work Area: Must have a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment.
• Internet Speed Test: Must have at least 50 Mbps upload and download speed.
• Proficient in using computers and Windows applications.

Preferred Qualifications:

• 1+ years of call center experience.

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, service animal documentation, military/veteran status, or any other protected group.

If you have a disability and need assistance to apply or engage with us, please submit a request through the indicated form.