Job Details

Title: Customer Service Representative

Location: Rigby, ID | fully onsite

Job Type: 6 months + potential to extend depending on business demand

Compensation: $17.00 - $18.00 per hour (W2)

Industry: Powersports

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About the Role

We are hiring a Customer Service Representative on behalf of a leading brand in the powersports apparel and gear industry. This company is known for its innovation, high-performance products, and commitment to customer satisfaction. The role is ideal for someone who thrives in a fast-paced, team-oriented environment and is passionate about delivering exceptional service.

Job Description

As a Customer Service Representative, you will be the first point of contact for customers, providing support via phone, email, and live chat. You will handle inquiries related to products, orders, warranties, and returns, ensuring each customer receives prompt and professional assistance. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Respond to customer inquiries regarding products, services, orders, and technical issues.
• Manage customer accounts and update records accurately.
• Resolve complaints by identifying problems and determining effective solutions.
• Process orders, returns, exchanges, and warranty claims.
• Collaborate with internal teams to ensure timely order fulfillment.
• Recommend products and services based on customer needs.
• Maintain a high level of product knowledge and stay updated on new releases.
• Occasionally assist in the showroom as needed.
• Use CRM and spreadsheet tools to manage customer interactions and data.

Qualifications

Required Qualifications:

• Minimum typing speed of 50 WPM.
• Proven customer service experience (phone and in-person).
• Familiarity with office technology, including PCs and phone systems.
• Experience in a call center or similar environment.
• Strong verbal and written communication skills.
• Reliable, punctual, and organized.
• Ability to multitask and problem-solve creatively.
• Intermediate proficiency with spreadsheet software and CRM platforms.

Preferred Qualifications:

• Enthusiasm for powersports or experience in the industry.
• Ability to think critically and provide guidance across various levels of the organization.
• Experience handling sensitive customer interactions with professionalism and empathy.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary:

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!