Job Details

Overview

ServiceNow HRSD Lead Developer (HRIS Business Partner) REMOTE

The HRIS Business Partner is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information Technology, Human Resources, HR Administration and Operations. The department provides technical expertise through software or computer languages. The HRIS Business Partner evaluates, analyzes, designs and maintains the company's human resources information system such as: ServiceNow HRSD Module (MUST) and Workday HCM module (Preferred).

REMOTE work from HOME

Responsibilities

• Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows
• Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals
• Collaborate with HR, IT, business partners, and vendors to implement or update integrations
• Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app
• Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment
• Develop or maintain Virtual Agent topics based on business needs
• Conduct thorough testing in development environment and work with IT to move development to production
• Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module
• Assist in system upgrades/patches through testing, reporting and analysis of changes; identify impact for HR stakeholders and help implement changes
• Identify new HR needs and the software products to fulfill these needs; perform analysis and propose solutions to complex problems
• Act as a liaison between HRIS and internal HR departments to ensure system needs are met
• Develop and maintain strong knowledge of the HR system; provide training support to end-users
• Provide support to end-users by developing reports and relevant documents; modify reports as needed
• Coordinate collection and preparation of routine and special reports
• Monitor system for problems and implement corrective/preventive actions
• Ensure interface files are received and run successfully

Additional Responsibilities

• Performs other duties as assigned

Skills And Abilities

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions
• Ability to communicate effectively with technical and non-technical customers
• Guides more junior analysts
• Demonstrates excellent judgment and decision making skills

Qualifications

• Bachelor's degree required in related field
• Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration and support; ServiceNow HRSD module preferred
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist HR (CIS-HR) highly preferred
• Hands-on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro
• Experience with developing in ServiceNow (e.g. service catalogs, Virtual Agent, Flow Designer)
• Experience with integrations between ServiceNow and other HR systems (e.g. Workday) preferred
• Experience with scripting in ServiceNow (Business Rules, Client Scripts, UI Actions) preferred
• Experience with Platform Analytics, Performance Analytics preferred
• Proficient in Microsoft Office products (Access, Excel, Word, Power Point, Outlook) advanced
• Broad knowledge of HR function, information needs, reporting requirements, workflow and technology solutions
• Working knowledge of HRIS and Payroll systems
• Strong knowledge of system operating environments, technologies, equipment/systems and applications
• Strong experience in process analysis, design techniques, system mapping, re-engineering, and report writing

Travel

No

DOT Regulated

No

Job Category

HRIS

Compensation Information

The compensation offered may be influenced by experience, education, location, market data, internal equity, and ranges. May be eligible for bonus/commission/long-term incentives. Pay Type: Salaried. Minimum Pay Range: $90,000. Maximum Pay Range: $105,000.

Benefits Information

For all Full-time positions: health and welfare benefits, paid time off, and a 401(k) plan. For more information, download the benefits summary.

Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview through chat or online platforms. Do not share banking or payment information. For questions, contact ...@ryder.com or 800-###-####.