Job Details

Description

Join our Transcom Family as a Technical and Customer Experience Advisor! You'
''ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'
''ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.

What'
''s in it for YOU!

• $17.31 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay increases with continuous learning and advancement to new tiers of support
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our team and help customers with smartphones, tablets, and computers. You'
''ll listen, research solutions, and provide step-by-step instructions with a focus on accuracy and timeliness.

What we are looking for:

• Engage with callers, actively listen, analyze, and isolate tech issues
• Navigate multiple applications to research solutions
• Multitask in systems while providing clear instructions
• Provide conflict resolution and handle frustrated customers with professionalism
• Work independently in a virtual environment from home
• Adhere to a full-time schedule and handle high-volume inbound calls
• Use an approved headset for the duration of a full-time schedule

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to pass a criminal background check
• Able to work a full-time 32-40 hour week with overtime as needed
• Able to maintain 100% adherence to the assigned schedule
• Able to work varied shifts including evenings, weekends, and holidays
• Able to work full-time hours with reliable attendance
• Strong computer knowledge, including typing at least 30 wpm
• Excellent English written and verbal communication skills
• Courtious and professional demeanor
• Willingness to follow procedures and policies
• Ability to communicate clearly and exchange accurate information
• Able to multitask applications while talking to customers
• Able to thrive in a fast-paced, time-pressured environment
• Active listening and empathy to solve problems
• Experience handling conflict and upset customers
• Ability to sit, reach, communicate, type, read, multi-task, and concentrate for prolonged periods
• Experience reviewing financial transactions and assisting customers with enrolling, canceling, or disputing charges (preferred)
• Experience in a technical support role or troubleshooting (preferred)
• Previous call center and/or work-from-home experience (preferred)

Location Requirements

Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. We have a site in Greenville, South Carolina and cannot accept remote applicants within 50 miles of the Greenville site.

Work at Home Requirements

• Transcom provides an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required for training and meetings.
• You must have a secure, quiet, distraction-free work environment during your scheduled shift.
• Your home office must be a private room with a door and cannot be a shared space.
• Your monitor cannot face a window if the office is on a ground floor.
• Your home office must have a hardwired internet connection (DSL, Fiber, or Cable) via Ethernet.
• Dial-up, Wireless, Mobile Hotspot, or Satellite internet cannot be used.
• Minimum requirements: download speed 20 Mbps, upload speed 3 Mbps, ping < 100 ms.
• You may be required to use your own computer for typing/assessments if not already provided.

What Life at Transcom is like!

Transcom is a global customer experience specialist providing customer care, sales, technical support and credit management services through our network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 contact centers across 28 countries, delivering services in 33 languages. We currently hire remote employees in 26 states and 3 Canadian provinces.

We are committed to our clients and to each other. We care about people and look forward to meeting you.