Job Details

Job Description

Job Summary

As the Manager, Protection Services Operations Center (PSOC), you will be a member of Molina Healthcare's Protection Services Operations Center, reporting to the Director. This role is crisis and threat intelligence focused and includes responsibilities for ensuring the execution of the physical security controls, threat/risk analytics, and incident intake and crisis management support for the enterprise.

This role drives and manages physical security, incident response and safety operations for Molina facilities and employees in the field. The manager leads the in-house security operations team and coordinates the contract security assets; utilizes video surveillance platforms, access control, visitor management, alarm systems and threat intelligence platforms; safeguarding Molina employees, vendors and visitors, as well as equipment and facilities. This position also oversees Protection Services Operations (PSOC) projects, programs and deliverables to ensure compliance with all regulatory requirements. The manager will assume the role and responsibilities of the next level in the chain of command in their absence.

This role will liaise with all enterprise leaders and stakeholders to address security issues or incidents that arise in the field or Molina offices. Activities will ensure alignment with policies, standard and procedures in deliverables. Additionally, this person will support incident response and crisis management activities during disruptive events as needed.

Knowledge/Skills/Abilities

• Manage and oversee consultants and senior consultants to ensure delivery of day-to-day operational and response activities. Monitor incident, intake and work queues to ensure organizational SLAs are meet for enterprise

• Act as liaison to business stakeholders and third-parties for developing and implementing operational physical security, threat/risk analytics and incident management programs supporting day-to-day services for Molina business operations

• Guide and oversee development of new services to increase effectiveness, and to eliminate or control high risk or unsafe practices, operations and conditions. This person will be responsible for the implementation, delivery, ownership and operations of the PSOC team's policies, standards, procedures and systems

• Aligns strategy to meet stakeholder needs and requirements across multiple business units. Recommend, shape and deliver a continuously improving security culture, serving as a thought leader and trusted advisor. Educate and influence on matters involving the promotion of a proactive risk management culture

• Leads supplier relationships and services agreements relevant to PSOC operations and technology providers

• In partnership with stakeholders, develop annual training and awareness schedule to ensure delivery of ongoing security and safety training for employees and contractors

• Model, assess and trend multiple intelligence sources to identify risks and threats to employees, assets, and executives. Identify risks & threats and inform key stakeholders of the threat and the recommended actions for mitigation

• Deliver reports, briefings, and presentations on research findings and provide the necessary recommendations

• Conduct, and assist, with risk assessments in advance of major company events, employee and executive travel, and in support of major business decisions

• Engage in training and outreach to all Affirmers about personal safety and security while travelling domestically and abroad

• Ensure appropriate consultation regarding threat mitigation, workplace violence, and regulatory compliance. Regularly report compliance metrics to senior leadership ensuring trends and threats are identified with recommendations for mitigation

• Prepares and manages operational budget including forecasting, staffing and third-party expense management

• May be required to work outside of normal business hours (nights, evenings, and weekends) if responding to emergencies

• Perform other duties as assigned

• Up to 10% travel

Job Qualifications

Required Education:

• Bachelor's degree

Required Experience:

• Minimum 8 years demonstrated leadership in programs at a national or enterprise level

• Minimum 5 years' experience with access control, alarm, and threat intelligence platforms including Lenel, Avigilon, Envoy and Everbridge

• Minimum 5 years' experience with project management, including implementation/project management of physical security solutions in facilities

• Minimum 3 years' experience managing in a matrixed environment

• Large scale security operations in a multinational company environment. Worked across functions in a matrixed organization, commensurate with a Fortune 500

Required Licensure or Certification:

• Nationally recognized physical security certification, and/or FEMA or Department of Homeland Security certifications

Required Knowledge, Skills and Abilities:

You are

• Knowledge and ability to think creatively, proactively, and independently

• Able to lead, communicate and influence at all management levels and thrive in a cross-functional matrix environment

• Able to effectively facilitate meetings, prepare reports and presentations, and manage data

• Self-motivated and results oriented. A problem solver. An analytical thinker

• Comfortable and capable of developing/presenting data-driven solutions and recommendations

• Superb organizational skills and the ability to delegate effectively to meet delivery targets

• Able to interact concisely/accurately and positively with stakeholders. Remain calm in challenging business situations

• Innately know how to ‘get it done' including engaging/motivating others to deliver results. You plan workloads and deliver on commitments

• Able to quickly build rapport and gain the respect and cooperation of both technology and business leaders. Possess strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels

• Someone that thrives in ambiguity and make quality decisions in a dynamic, fast paced environment

• Action oriented and driven to achieve results in a positive manner, displaying ethical behavior, integrity, and building trust at all times

You have a deep understanding of:

• The candidate should have a strong grasp of:

• The full spectrum of security operations services:

• Access control administration and management

• Alarm-intrusion response

• Visitor management

• Threat analytics

• Incident intake and coordination

• Investigation support

• Security queue and workflow management

• Policies, standards and procedures

• Metrics, reporting and analysis

• Extensive experience with Lenel OnGuard, Avigilon surveillance, Everbridge (including VCC, Notification and SafetyConnect). Envoy experience preferred

• Software skills & competencies are required, as well as internet research abilities and strong communication skills. Includes: MS Office (Outlook, Word, Excel, and PowerPoint) and also preferably a familiarity with SharePoint and Visio

• Excellent knowledge of security operations best practices, policies, and procedures

• Extensive knowledge of project management

• Familiarity with industry standards, including ISO 22301, HIPPA, PCI, IOSCO, CMS and Department of Homeland Security guidance

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $171,058 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.