Job Details

We are looking for someone who can work 6 pm-11 pm Tuesday and Wednesday, Thursday 3 pm-11 pm, and Saturday 7 am-3 pm. We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Handle customer complaints as necessary • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Compensation: $12 - $12.25 hourly

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