Job Details

Field Dispatch / Field Technician
Pay Rate: 20.00-21.00/hr
Location: Idaho Falls, ID 83402 (must live within 50-mile radius)
Travel: Local travel required (50–100 miles per day)
Work Schedule

• Monday–Friday, 9:00 AM–6:00 PM
• On-Call Rotation: Yes (once fully trained)
• Overtime: As needed

Role Overview

This role supports remote field dispatch with local travel for daily service calls. Candidates must be self-directed, organized, and comfortable working independently while providing excellent customer service.

Primary Responsibilities

• Travel to client sites using a personal vehicle
• Maintain clear and accurate communication and documentation
• Provide professional, customer-facing technical support
• Install, maintain, troubleshoot, and repair computer systems, hardware, and peripherals
• Document, upgrade, or replace hardware and software as needed
• Support and maintain user accounts, security permissions, and system access
• Identify, analyze, and resolve product failures
• Order and replace parts when required
• Train end users on systems and equipment
• Recommend products or services that best meet customer needs

Requirements:

• Drug test and background screening
• Valid driver's license and reliable vehicle-MVR
• Excellent customer service skills, even under pressure
• Strong communication skills (verbal and written)

Preferred Qualifications

• Experience with printer maintenance or POS systems
• A+ or Lexmark certification (preferred, not required)
• A+ certification required within 6 months of conversion

Benefits (employee contribution):
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.