Job Details

Join a Leading Global Security Solutions Provider! Securitas Technology, part of Securitas, is a renowned integrated security solutions provider dedicated to protecting, connecting, and optimizing businesses worldwide. With over 13,000 professionals across 40 countries, we are committed to ensuring safety and delivering exceptional client experiences. Our innovative solutions protect our clients' people, customers, and assets.

Your Role: As an Alarm Systems Service Technician, you will be integral to our service team, addressing post-installation issues and handling special projects as necessary. This role promises a dynamic work environment where you will have the opportunity to work with state-of-the-art security technologies.

Key Responsibilities:

• Respond to service tickets promptly, ensuring system performance and uptime.
• Diagnose and resolve application issues, both independently and collaboratively.
• Execute preventative maintenance to maximize system availability and detect potential faults.
• Perform routine configuration changes (such as user permissions and application settings).
• Document all modifications via our digital change control system.
• Produce high-quality technical documentation for both technical and non-technical audiences.
• Conduct pre-deployment testing of upgrades and major modifications.
• Carry out on-site installations of software upgrades and significant modifications.

Minimum Qualifications:

• High School diploma or equivalent required.
• Experience with low voltage equipment installation and troubleshooting.
• Strong knowledge of commercial access control, CCTV, intrusion, and fire alarm systems.
• Preferred fire alarm experience with Bosch, Silent Knight, Simplex, Notifier, Edwards, Siemens, or similar systems.
• ESA Certified Alarm Technician and NTS Certified Service Technician preferred.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and analytical skills.
• Effective time management and organizational skills.
• Positive attitude with a strong work ethic.
• Certifications in enterprise-grade CCTV and Access Control systems are a plus.

Benefits:

• Paid company training.
• Comprehensive Medical, Dental, Vision, and Life Insurance.
• 401K plan with a 60% match up to 6% of your salary.
• Paid vacation, holidays, and sick leave.
• Educational assistance to support your career growth.
• Exceptional opportunities for professional advancement.
• A variety of employee discounts on travel, equipment, and more.

Our Commitment: We are an equal opportunity employer dedicated to promoting a diverse workforce. Our core values—Integrity, Vigilance, and Helpfulness—are the guiding principles of our daily operations.