Job Details

We are seeking a ServiceNow Certified Master Architect to lead our efforts in harnessing the full potential of the ServiceNow platform to drive IT modernization and business growth. This role encompasses strategic advisory, solution development, delivery leadership, and innovation within the ServiceNow ecosystem. The successful candidate will be a key player in business capture, prototypes and demonstrations, proposal activities, delivery, and in fostering a culture of innovation and continuous improvement across our portfolio of ServiceNow customers. This job requires a variety of ServiceNow certifications including the prestigious Certified Master Architect (CMA) credential.

ROLES AND RESPONSIBILITIES

• Design, develop, integrate, and operate ServiceNow prototypes and demos, providing high-quality solutions for business development, capture, and proposal lifecycles.
• Actively engage with and contribute to the ServiceNow community through forums, events, and thought leadership, enhancing our industry presence and networking with peers.
• Work with other senior leaders to develop a strategic plan that will strengthen our position as a ServiceNow Elite Partner and garner more industry recognition by advising on which PLAs and Specializations we should invest in.
• Lead our innovation lab focusing on exploring cutting-edge technologies within ServiceNow, including AI, IoT, and blockchain, to identify and implement transformative solutions.
• Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers.
• Leverage deep knowledge of ServiceNow to create compelling proposal content, demonstrating our capabilities and value proposition.
• Mentor senior technical staff, sharing expertise in ServiceNow development and best practices to build a knowledgeable and capable team.
• Work with Marketing to produce videos with content that showcase ServiceNow success stories, capabilities, and innovations to support our brand and reputation.
• Take ownership of our ServiceNow instances and evaluate and integrate new modules and features to support diverse departmental needs, efficiency and innovation.
• Remain at the forefront of ServiceNow trends, best practices, and new features.
• 25% travel requirement for proposal, capture, and business development activities

• Minimum of 7 years of professional experience with a focus on ServiceNow Solution Design.
• In-depth knowledge of the ServiceNow Platform.
• Demonstrated experience in leading IT modernization.
• A strong background in ServiceNow proposals and projects.
• Experience with Enterprise Service Management Solutions.
• ITIL certification and best practices experience.
• Excellent written and oral communication skills.
• Experience with ServiceNow implementations following agile methodologies.

• Bachelor's degree or higher.
• ServiceNow Certified Master Architect