Job Details

Service Coordinator (Local 57) - Rexburg, ID

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion and belonging.

Responsibilities:

• The successful candidate will be the primary person responsible for helping walk in customers and will be trained in Customer Guarantee gate keeping functions as back up to other Service Coordinators.
• Will also be trained to provide support for high priority work when other Service Coordinators are absent.
• Other responsibilities will include supporting roll to the New Connects service coordinator, data entry, managing all incoming and outgoing mail, payroll support and other clerical work as requested by management or team members.
• May be trained in specific Company applications as needed.

Requirements:

• Successful in passing a clerical aptitude assessment with a passing score as well as typing 40 WPM (MUST HAVE).
• 3 years general office or two years Administrative Assistant experience.
• 2 years Customer Service experience.
• High School diploma or proof of GED equivalent.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Proficiency in MS Word, EXCEL, Outlook and Windows 2000.
• Must possess strong problem-solving skills.

Preferences:

• 3-5 years experience in a Utility Field Operations environment.
• Familiar with CSS System as well as SAP.
• 2 plus years experience as a Group or Administrative Assistant.

Primary Location: REXBURG, ID

Company Code: PacifiCorp

Department: Power Delivery

Schedule: M-F 0730-1600 (100% onsite)

Personnel Subarea: IBEW Local 57PD

Hiring Range: $31.23 per hour

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.