Job Details

Configuration Specialist

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agenciesacross the United States. With the company's secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.

Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers' success.

Our Mission Statement

To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

If you are interested in working in a fast-paced dynamic environment where interaction with the customer, as well as various roles in the implementation process, engages you then GovOS offers an exciting career opportunity for you. A configuration specialist is responsible for preparing computer applications, systems, and software for use. Your duties include assisting in the development of software, assisting in the setup of computer software, and organizing and conducting training on how to use the software. As a Configuration Specialist, you will be responsible for partnering with the Product Management, Engineering, and Client Success team while interacting with clients throughout the implementation process to ensure a successful client launch. They ensure a client doesn't only buy a product but has a positive experience with it.

Responsibilities

• Provide an engaging top-notch customer-focused experience to all customers
• Analyze, capture, document, and illustrate "as-is" and "to-be" business processes and requirements
• Prepare documentation such as functional/business requirements, as cases, and instructional documentation
• Configure, test, and implement business processes and requirements
• Provide onsite/online application training as needed
• Provide product demonstrations onsite/online to support project milestones as well as to support the sales team(s)
• Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks
• Provide weekly reports/updates of assigned tasks and progress to project manager/management
• Be prepared to play multiple roles in the implementation of a project
• Prospect clients and understand their needs
• Account ownership and customer satisfaction

Qualifications

• 2-3+ years of relevant experience. (Gov Tech nice to have)
• Customer-focused/engagement experience.
• Experience working with computer hardware and software.
• Excellent planning, analytical, communication, technical, and problem-solving skills.
• Strong technical acumen and familiarity with productivity tools.
• Experience with software version control tools.
• Excellent written and verbal communication skills.
• Quick learner with strong multi-tasking abilities.
• Advanced knowledge of Microsoft Product Suite; Word, Excel.
• Availability to travel up to 25% per year.

Compensation & Benefits

• Pay Range: $65,000 - $80,000 annually
• Leadership and career development opportunities
• Competitive insurance (medical, dental, vision, and voluntary life & disability)
• Mental health benefits
• 401(k) plan (company matching)
• Paid holidays
• Flexible PTO - no accruals
• Paid generous parental leave

While we are a remote organization we do have restrictions in a few states: Unfortunately, we cannot hire in these select locations: Arizona, Alaska, Arkansas, Delaware, Hawaii, Idaho, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin