Job Details

Job Title: Information Systems Architect - Advanced (Citrix Architect)
Location: 100% Remote (EST hours required)
Duration: 12 months (with possible extension)
Citizenship: US Citizens only

About the Role

The State of South Carolina is seeking an experienced Citrix Architect to support a new initiative involving Controlled Unclassified Information (CUI). This position will focus on architecting, maintaining, and supporting a secure Citrix VDI environment while ensuring compliance with industry standards.

This is a mid-to-senior level position requiring deep expertise in Citrix XenServer, XenDesktop, VMware, and Microsoft infrastructure. The resource will provide Tier 1-4 support, lead design/architecture efforts, and serve as a Subject Matter Expert (SME) for the Citrix environment.

Why This Position is Open

This role is being filled due to resource constraints and the need to establish a fully supported Citrix VDI service aligned with security and usability goals under proper change management processes.

Scope of Work

The Citrix Architect will:

• Design and develop a CUI VDI environment.
• Provide technical engineering support and guidance to system administrators.
• Deliver one-on-one training and knowledge transfer to the team.
• Ensure systems meet security compliance and performance standards.

Daily Responsibilities

• Provide Level-2 and Level-3 technical support for Citrix/XenApps server environments.
• Monitor VDI platforms with tools such as Netscaler and ControlUP.
• Manage and support:
  
  • VDI End-User Sessions
  • VDI Stack Infrastructure
  • Virtual sessions and Citrix services
  • XenDesktop Broker and Citrix/VMware application delivery
• Apply software patches and system updates to Citrix environments.
• Troubleshoot issues using structured problem-solving techniques and Citrix command-line tools.
• Serve as the technical SME for Citrix/VDI-related issues.
• Deploy and manage core Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy.
• Create and maintain SOPs and technical documentation.
• Ensure high levels of client satisfaction through effective communication and problem resolution.

Required Skills & Experience

• 5+ years Citrix administration, including XenServer in a Production Environment.
• 5+ years Microsoft Windows Server & Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.).
• 5+ years in Citrix/VDI design and architecture.
• 5+ years providing Tier 1 - Tier 4 support.
• Strong expertise with Citrix XenDesktop, XenServer, VMware, and Citrix App Layering.
• Proficiency with Citrix command-line commands and knowledge of Citrix Ports.
• Excellent communication (written & oral) and team training skills.
• Proven problem-solving skills with ability to troubleshoot in critical environments.

Preferred Skills

• Citrix Administration Certification.
• Experience planning and executing large-scale infrastructure implementations.
• Ability to develop and refine processes in a dynamic VDI environment.
• Strong collaboration and leadership abilities.

Education

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Equivalent professional experience may be considered.

Interview Process

• 2 Rounds - Both via Zoom (video required).

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.