Job Details

Non-Clinical Occupational Medicine (OccMed) Care CoordinatorSchedule: Monday – Friday, 8:30 AM – 5:00 PM. Work Arrangement: Remote.Position OverviewThe Non-Clinical OccMed Care Coordinator serves as a key liaison in the coordination of patient cases within the workers' compensation process. This role ensures accurate review of medical documentation, alignment of treatments with authorized care plans, and effective communication with providers, employers, and internal stakeholders to support high-quality, compliant care delivery.Key ResponsibilitiesCase Coordination & Documentation ReviewReview provider transcripts and medical documentation to ensure treatments align with authorized care plansIdentify discrepancies, missing information, or additional treatments within recordsCommunicate with providers to clarify documentation and verify treatment accuracyMaintain and verify Occupational Medicine data within the EMR systemWorkers' Compensation SupportManage and document workers' compensation claims and referrals in the EMR systemProvide required work status reports to employers and insurance carriers in compliance with state regulationsCommunicate with employers, adjusters, and nurse case managers regarding:Work restrictionsMissing documentationDenials and claim updatesCustomer Service & Stakeholder CommunicationServe as a liaison between patients, employers, providers, and insurance companiesProvide timely responses to employer and patient inquiries, including medical record requestsSupport appointment reminders and communicate missed appointment details as neededBuild strong relationships with employer clients to resolve concerns and ensure satisfactionBilling & Process SupportAudit charges to ensure accurate billing and clean claim submissionIdentify and resolve missing codes or documentation issuesCollaborate with internal teams to support drug screen reporting and employer account setupProgram & Operational SupportAssist OccMed Sales Team with establishing and maintaining employer protocols in the EMR systemMaintain daily communication with OccMed team members and leadershipParticipate in staff meetings, audits, and process improvement initiativesSupport coordinated care efforts across clinics, patients, and employersCompliance & StandardsEnsure adherence to company policies, including HIPAA and compliance program standardsFollow OSHA and workplace safety protocolsMaintain strict confidentiality of patient and business informationAdhere to company Code of Conduct, mission, and valuesEducationHigh School Diploma requiredBachelor's Degree preferredExperienceOccupational Medicine or related business experience requiredExperience with Electronic Medical Records (EMR) systems preferredEquivalent combination of education and experience will be consideredRequired Skills & QualificationsStrong attention to detail with the ability to review and interpret medical documentationExcellent written and verbal communication skillsStrong customer service and interpersonal skillsAbility to work independently in a remote environmentProficiency in Microsoft Office (Excel, Word, Outlook)Highly organized with the ability to manage multiple prioritiesAdditional QualificationsProfessional, personable demeanorStrong problem-solving and critical-thinking skillsAbility to collaborate across multiple stakeholders and departmentsCommitment to delivering high-quality, service-oriented supportNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.#J-18808-Ljbffr