Job Details

Who We Are

At Lucet, we're transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time-improving outcomes and overall well-being. Serving over 15 million lives across the U.S. andPuerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we're committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you're passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive.
  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health-one member at a time.

What You Will Do - Essential Functions

The Care Coordinator supports the chronic care management team by coordinating non-clinical care activities, providing essential administrative support, and ensuring accurate documentation and communication to enable efficient, high-quality, and patient-centered care delivery.

• Non-Clinical Care Coordination & Patient Support
  
  • Coordinate non-clinical components of patient care plans, including referrals, DME orders, appointment scheduling, and follow-up activities.
  • Serve as a primary resource for patients and families for routine questions, ensuring timely escalation of clinical issues to the appropriate care team members.
• Administrative & Operational Support for Care Delivery
  
  • Act as a first point of contact by managing incoming phone calls, faxes, and correspondence, and routing inquiries appropriately.
  • Provide administrative and workflow support to the care team and organization, including special projects and tasks that enhance program effectiveness and patient outcomes.
• Data, Documentation & Records Management
  • Facilitate the receipt, organization, and reconciliation of external medical records critical to patient care.
  • Maintain accurate, timely data entry and documentation within the electronic health record (EHR) to support care coordination, compliance, and reporting requirements.

Who You Are

Required Qualifications:

• Minimum of a High School diploma
• Completion of a Medical Terminology course preferred
• Medical office experience preferred
• Five years of work experience preferred
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• Exceptional verbal and written Communication skills
• Understanding of medical terminology
• Strong work history
• Working knowledge of computers and ability to manage data within an electronic system

Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.