Job Details

Customer Service Representative (Remote - PST Hours)
Location: Remote (U.S. Based)
Schedule: Monday-Friday, 9:30 AM - 6:00 PM PST

Join Anchor Utility's Team!
We are looking for a dependable and customer-focused Customer Service Representative to join our team. This role is critical in delivering a seamless and positive experience to our clients and their residents. You will serve as a key point of contact, handling inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality service.

This is a fully remote position; however, candidates must be available to work Pacific Standard Time (PST) hours.
What You'll Do

• Respond to inbound customer inquiries via phone, email, and/or chat in a timely and professional manner
• Troubleshoot and resolve customer issues with accuracy and empathy
• Maintain detailed and accurate records of all interactions in company systems
• Collaborate with internal teams to ensure quick and effective resolution of customer concerns
• Educate customers on services, billing, and processes
• Identify trends in customer inquiries and escalate recurring issues appropriately
• Deliver a high-quality customer experience aligned with company standards

• 1-3 years of customer service experience (call center or remote experience preferred)
• Strong communication skills-both written and verbal
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Problem-solving mindset with attention to detail
• Comfortable working with multiple systems and technology platforms
• Self-motivated and able to work independently in a remote environment
• Reliable internet connection and dedicated workspace

• Experience in utility billing, property management, or a related industry
• Familiarity with CRM or ticketing systems
• Previous experience supporting high-volume customer interactions