Job Details

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company's brands: Budget Blinds, The Tailored Closet, PremierGarage, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company's many accolades and awards include:

• Entrepreneur's Franchise 500
• Entrepreneur's Franchise 500 Best in Category
• Entrepreneur's Top Low-Cost Franchise
• Entrepreneur's Top New & Emerging Franchises
• Entrepreneur's Top Home-based Franchises
• Entrepreneur's Top 100 Global Franchises

You can learn more about Home Franchise Concepts on our Careers page.

Job Summary

The Product Operations Specialist (Vendor & Catalog Support) provides daily administrative, operational, and coordination support to the Vendor Management and Product Operations teams. This role is responsible for maintaining vendor catalog data, supporting vendor administration activities, ensuring accurate documentation, and assisting with product updates across core systems including Touchpoint (TPT) and the PIC integration platform.

The ideal candidate is detail-oriented, highly organized, and proactive, contributing to smooth vendor operations, accurate data maintenance, and improved communication and support for franchisees and internal partners.

Duties/Responsibilities

Catalog Administration

• Update and maintain vendor product catalogs in Touchpoint (TPT) and PIC, including new product setup, pricing updates, discontinued items, and other catalog adjustments.
• Validate data accuracy and completeness, ensuring alignment across internal systems.
• Support testing and verification of catalog updates in coordination with the Senior Product Management Specialist.
• File and track catalog-related support tickets in Salesforce through to resolution.
• Assist with weekly catalog audits and help track high-volume sales items for vendor follow-up.

Vendor Administration

• Assist with administrative aspects of vendor onboarding, including preparing communications, collecting documentation, scheduling meetings, and maintaining onboarding trackers.
• Monitor onboarding progress, updating dashboards and reporting tools as necessary.
• Support pilot and beta vendor programs by scheduling meetings, documenting discussions, tracking action items, and managing vendor inquiries.
• Prepare follow-up reminders and status updates for vendors and internal stakeholders.
• Maintain vendor documentation libraries and ensure all contracts, approvals, and communications are archived.
• Support Request For Approval (RFA) submissions and manage RFA support tickets in Salesforce to ensure timely approval and progression through required workflows.

Data & Reporting

• Compile weekly and monthly reports on catalog changes, open issues, vendor activity, and onboarding progress.
• Maintain dashboards, project plans, and operational trackers in partnership with the Senior Product Management Specialist.
• Assist in preparing data summaries and reporting materials for vendor management, product teams, and leadership review.

Cross-Functional Coordination

• Partner with Product Management, Contract Management, IT, Support, and other teams to coordinate vendor activity, track issues, and ensure alignment across functions.
• Attend internal and vendor meetings to document discussions, action items, and follow-up deliverables.
• Support preparation of presentations, leadership updates, franchise-facing communications, and status summaries.
• Coordinate with Support and Product Management when franchisees report catalog inaccuracies to ensure efficient follow-up and resolution.

Perform other duties as assigned

Key Success Measures

• Accuracy and timeliness of catalog updates and data entry
• Consistent, error-free reporting and documentation practices
• Positive feedback from internal teams, vendors, and franchisees
• Effective coordination of vendor administration and catalog change activities
• Improved visibility and accuracy of vendor onboarding and catalog processes

Required Skills/Abilities

• Experience with ERP, product configuration platforms, or catalog management systems is strongly preferred
• Familiarity with Salesforce or similar case-management systems is preferred
• Knowledge of vendor onboarding processes or technology partner integrations
• Experience in the home improvement or window coverings industries is a plus
• Ability to analyze quantitative and qualitative data and apply insights to decision-making
• Strong organizational skills with attention to detail and follow-through
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Professional judgment and discretion when handling sensitive or confidential information
• Ability to work independently in a fast-paced environment
• Ability to interact professionally with customers and anticipate their needs
• Excellent organizational skills and attention to detail
• Strong attention to detail with the ability to manage multiple tasks, timelines, and priorities
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite software applications, including Word, Excel, and PowerPoint, SharePoint, and other collaboration tools

Required Experience

• 2+ years of administrative or support experience in vendor operations, catalog/data maintenance, or related functional areas OR
• Combination of education and experience

Physical & Workplace Requirements:

• Light-duty work environment – primarily office-based with minimal physical exertion
• Ability to sit for extended periods while working on a computer
• Occasional standing or walking for presentations or facilitation
• Ability to lift and carry up to 25 lbs occasionally
• Hybrid model – Work from the office on Tues/Wed/Thurs and from home on Mon/Fri
• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions
• Travel Requirements: Up to 15% annually

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at HR@gohfc.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.