Job Details

Job Description Summary
The Customer Service Representative is responsible for delivering a high standard of customer service to end customers, overseas distributors, and subsidiaries. The role supports the full order-to-shipment process, ensuring accuracy,timeliness, and compliance with company policies and systems. Acting as a key point of contact, the Customer Service Representative builds trusted relationships with customers and internal stakeholders, resolves issues collaboratively, and contributes to continuous improvement in service quality across the supply chain.

Job Description

Expected Outcomes:

• Provide excellent, professional customer service to end customers, distributors, and subsidiaries in line with company standards.
• Receive, process, and manage customer orders through company systems, ensuring accuracy and compliance from order entry through shipment.
• Respond promptly and effectively to customer enquiries, requests, and concerns.
• Prepare quotations for customers and distributors in line with company policy, where applicable.
• Develop and maintain strong product knowledge and an understanding of supply chain processes to support customers accurately.
• Collaborate closely with cross-functional teams (Sales, Supply Chain, Finance, Logistics, etc.) to resolve disputes and service issues.
• Build and maintain effective working relationships with internal departments to understand service impacts and customer needs.
• Establish and nurture trusted relationships with customers and commercial partners.
• Provide accurate, consistent information and guidance to customers.
• Contribute to a team-focused, proactive working environment that supports service improvement initiatives.

• Operates within established company policies, procedures, and systems.
• Responsible for the accuracy and completeness of customer orders, quotations, and communication.
• Escalates issues appropriately while supporting resolution through collaboration.

Critical Experiences Required:

• Demonstrated experience in customer service or customer-facing role.
• Experience in the Healthcare, Pharmaceutical, and/or Life Sciences industry.
• Proven critical thinking skills; able to solve problems and make effective and timely decisions.
• Experience using Smartsheet, SAP, Salesforce.com, or similar tools.
• Strong organizational skills and ability to manage multiple tasks independently in a dynamic environment with tight deadlines.
• Strong written and verbal communication skills; multilingual capability as required (Spanish desirable)
• High level of competency with MS Office applications (Word, Excel, and PowerPoint).
• Experience working cross functional teams to achieve results.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.For U.S. based positions only, the pay range for this position is $47,600.00-$71,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: April 20, 2026