Job Details

The Aerospace Webstore Customer Service Representative manages the day-to-day administrative and customer service operations supporting the Aerospace webstore. You will be a primary contact for customers, responding to inquiries through the Shopify administration portal, email, and telephone ensuring accurate order processing, and providing issue resolution following organizational service standards. We ask that you have system navigation skills, working knowledge of QAD, and a understanding of PPG Aerospace products and services. This onsite role will be located in PPG's Atlanta, GA location and will report to the ABS Business Solutions Manager.

Responsibilities

• Respond to customer inquiries through telephone and email, providing accurate information, problem resolution, and follow-up following service standards.

• Receive and place telephone calls that are routine but may require deviation from standard scripts, screens, or procedures to resolve customer needs.

• Process customer orders, service requests, and complaints; respond directly or route inquiries to sales representatives or technical/service departments.

• Maintain detailed and current knowledge of PPG Aerospace products, services, and webstore functionality.

• Analyze customer service trends and needs and communicate findings to sales, service, and technical teams to support continuous improvement.

• Maintain customer and order data using QAD and other relevant computerized data entry systems.

• Support administrative responsibilities related to the Aerospace webstore, including order tracking, documentation, and system coordination.

• Ensure compliance with internal procedures, quality standards, and customer service policies.

• Collaborate with internal departments to ensure and accurate resolution of customer issues.

Qualifications

• 2+ years experience in a customer service or administrative support role in a manufacturing or aerospace environment.

• Working knowledge and hands-on experience with QAD ERP and Shopify systems.

• We prefer experience with PPG Aerospace products and services, or the ability to quickly develop this knowledge.

• Proficiency in navigating computerized data entry systems and business applications.

• Experience interpreting and responding to customer requests, customer inquiries and complaints.

• Experience assessing the severity of customer issues customer needs and determine appropriate resolution or escalation paths.

• Experience providing detailed troubleshooting and resolutions to users

• Experience establishing procedures to ensure client satisfaction, and follow-through.

• Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply

• Experience supporting e-commerce or webstore platforms.

• Experience handling support requests from a variety of different channels in a fast-paced, customer-focused environment.

• Problem-solving mindset beyond scripted responses.

• Strong collaboration skills and comfort working cross-functionally.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation and Holidays, Employee Assistance Program (EAP), Disability/Leave, Family Leave and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

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About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.