Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Relations Team Specialist in United States.

Join a client-focused team where service excellence, relationship management, and operational precision are at the center ofevery interaction. This role is ideal for a detail-oriented professional who enjoys supporting high-value clients while delivering timely and personalized assistance. You will act as a trusted point of contact, helping clients navigate coverage questions, policy updates, and account servicing needs with confidence. The position offers exposure to a dynamic and fast-paced environment where responsiveness and professionalism are highly valued. Working closely with internal teams and external partners, you will contribute directly to client retention and satisfaction. It is a strong opportunity for someone seeking growth within a relationship-driven and service-oriented organization.

Accountabilities:

• Respond promptly and professionally to incoming client service requests across small and large accounts.
• Serve as a reliable point of contact for clients, ensuring a high level of satisfaction and personalized support.
• Process policy endorsements, coverage updates, and administrative account changes accurately and efficiently.
• Coordinate issuance of new business policies and ensure all required documentation is completed correctly.
• Answer client questions related to coverage, policy terms, and service requests with clarity and professionalism.
• Support remarketing activities when needed by gathering information and coordinating alternative solutions.
• Maintain accurate client records and ensure data integrity across internal systems.
• Collaborate with internal teams, carriers, and stakeholders to resolve issues and improve service delivery.
• Uphold compliance standards, service quality expectations, and internal operational procedures.

Requirements:

• Current State Insurance License or willingness and ability to obtain required licenses within the first 90 days of employment.
• Previous experience in client service, account management, insurance operations, or a related customer-facing environment preferred.
• Strong written and verbal communication skills with the ability to build trust and confidence with clients.
• Intermediate proficiency in Microsoft Word and Excel.
• Ability to learn internal systems, carrier platforms, and insurance software quickly.
• Typing speed of at least 55 words per minute preferred.
• Strong attention to detail with a commitment to accuracy and thoroughness.
• Proactive mindset with the ability to take initiative and solve problems independently.
• Strong organizational skills with the ability to manage multiple requests and deadlines effectively.
• Professional demeanor aligned with a collaborative and service-oriented culture.

Benefits:

• Competitive compensation package based on experience and qualifications.
• Opportunities for licensing support and continued professional development.
• Career growth within a respected and expanding organization.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings and financial wellness programs.
• Paid time off and company holidays.
• Supportive team culture focused on collaboration and recognition.
• Access to modern tools, systems, and resources to perform effectively.
• Inclusive workplace with opportunities for long-term advancement.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.