Job Details

Account Control Technology
Remote Recovery Specialist - CST
Job ID: 2026-2839

Type: Full-Time

of Openings: 6

Category: Collections

Location: Houston, Texas

Work Location: Remote / work from home

Compensation: $15-$17/hour

Responsibilities

Negotiate and process payments under established guidelines on collection of past due accounts and delinquent balances through direct telephone contact with customers.

Accurately assess the consumer's financial condition by conducting thorough inquiries.

Determine the reason for delinquency and find creative solutions to resolve the situation.

Track and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.

Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.

Adhere to the State and Federal regulations pertaining to collection activities.

Meet corporate standards for call quality assurance and structure.

Qualifications

Outgoing, assertive, competitive, persuasive.

Enjoys dealing with the public.

Possesses or is capable of acquiring superb negotiation skills.

Detail oriented and able to accurately document information in the computer system while communicating with the consumer on the telephone.

Able to work a flexible schedule that may include weekends.

Must have a high school diploma; some college preferred.

Remote Work Requirements

Broadband internet connection (no DSL, or Dial Up).

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).

Speed Test Results: 25 mbps download, 20 mbps upload.

Benefits: Comprehensive package including medical, dental, vision, 401k retirement plan with employer matching, paid time off and paid holidays.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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