Job Details

A company is looking for a Director, Solutions Support Engineering.Key ResponsibilitiesLead and develop a team of Solutions Support Engineering Managers, ensuring technical excellenceDrive operational metrics through technical automation and AI enhancementsOversee talent strategy and partner with Customer Success and Sales leadership for a cohesive customer experienceRequired Qualifications10+ years of experience in Technical Support, Solutions Engineering, or Technical Account Management in enterprise software7+ years of leadership experience managing managers with technical expertiseHands-on experience with AI, Machine Learning, or advanced automation platformsExtensive background in cybersecurity and familiarity with major cloud providers (AWS, Azure, GCP)Experience in coding/scripting (Python, Go, Java, Shell) and understanding modern infrastructure-as-code environments