Job Details

A company is looking for a Consumer Experience Insights Lead.Key ResponsibilitiesSynthesize behavioral, journey, and performance data into actionable insights and deliver tailored packages to stakeholdersMap and analyze digital experiences to identify friction points and maintain a portfolio-level experience health dashboardCollaborate with cross-functional teams to prioritize improvements and lead testing strategies to optimize customer experiencesRequired QualificationsBachelor's degree in Marketing Analytics, Digital Marketing, Data Science, Human-Computer Interaction, or a related field5+ years of experience in digital analytics or consumer experience insights rolesHands-on proficiency with GA4 and Adobe CJAExperience with Voice of Customer platforms like MedalliaStrong understanding of web UX, journey mapping, and conversion optimization